Return & Refunds Policy

Thank you for shopping with Zainu Baba.
We want you to be fully satisfied with your purchase.
If you are not happy with your order, we offer a simple and customer-friendly 30-day return policy.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be unused, undamaged, and in original packaging

  • All accessories, manuals, and components must be included

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

For safety and hygiene reasons, certain products cannot be returned:

  • Used personal-care items

  • Products damaged due to misuse or improper handling

  • Items without original packaging or missing accessories

  • Clearance or final-sale items (if marked as non-returnable)

3. Damaged or Defective Products

If you receive a defective or damaged item:

  • Contact us within 48 hours of delivery

  • Provide photos or videos showing the issue

  • We will offer a replacement, exchange, or full refund at no additional cost

4. Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed:

  • Refunds are issued to the original payment method

  • Processing time is usually 5–10 business days, depending on your bank or payment provider

Shipping costs are non-refundable unless the product was defective or incorrect.

5. Return Shipping

  • If the return is due to change of mind, the customer is responsible for return shipping.

  • If the return is due to damage, defect, or incorrect item, Zainu Baba will cover the shipping cost.

We will provide instructions for packaging and handing over the return item.

6. Exchanges

You may request an exchange for a different product or variant (depending on availability).
Exchanges follow the same 30-day rules as returns.

7. How to Request a Return

To start a return, please contact us:

Email: [Add Your Email]
Phone: [Add Your Number]
WhatsApp: [Optional]

Provide your:

  • Order number

  • Reason for return

  • Photos/videos (for defective items)

Our support team will guide you through the next steps.